What is the warranty for my TUCCI products?Updated a day ago

TUCCI - Limited Warranty Information

TUCCI prides itself on the quality and performance of its products, which meet, and often exceed, industry quality and durability criteria or guidelines.

Warranty Coverage

TUCCI warrants the following products against defects in materials and workmanship under normal, intended use for the applicable warranty period beginning on the original date of purchase.

Each eligible product listed below, is limited to one warranty remedy during the applicable warranty period:

Aluminum & Composite Bats - 12-Month Limited Warranty; for an eligible bat with severe dents, structural cracks, or a broken end cap or knob resulting from a defect in materials or workmanship under normal, intended use.

X9 Pro Select Limited and Pro Select Limited Wood Bats - 60-Day Limited Warranty; for an eligible bat. All other wood bat models, including but not limited to: Pro Select, Youth Ultra Lite, Fungos, Training bats, and Trophy Bats do not carry a warranty.

Protective Equipment & Batting Helmets - 1-Year Limited Warranty

Batting Gloves - 60-Day Limited Warranty.

Bat Bags - 120-Day Limited Warranty.

Limited Warranty Limitations

This limited warranty applies only to the original purchaser and is non-transferable. Valid proof of purchase from TUCCI or an authorized TUCCI dealer is required. Products purchased from unauthorized sellers, individuals, auction sites, or third-party marketplaces are not covered unless the seller is an authorized TUCCI dealer.

This limited warranty does not cover:

Bats that have been used to hit batting cage or weighted training balls.
Bat Grip replacements.
Bats used as team bats or by multiple players.
Bats used as commercial bats (for example, "loaner" bats at commercial batting cages)
Normal wear and tear, i.e., scratches, grip wear, cosmetic damage.
Damages caused by misuse, abuse, or by accident or negligence, including prolonged exposure to inclement weather.
Failure to observe care instructions.
Damage caused by rips, cuts, tears, burns or abrasions.
Products treated with steaming devices or other heat treatments.
Unauthorized modification or alteration including any repair done outside of TUCCI Customer Service.
Counterfeit products.
Products purchased “USED”, “AS-IS”, or “WITHOUT WARRANTY”.
Any damages arising after the warranty period.

* Bat Alteration - TUCCI does not approve of or authorize the purchaser to physically alter the bat in any manner whatsoever. Alteration includes, but is not limited to bat "doctoring", rolling in a vice, hitting objects other than approved balls, inner wall shaving, end-loading, and any other action that is designed to change the character or performance attributes of the bat. Any suspected alteration of the bat will nullify the TUCCI Limited Warranty.

HOW TO SUBMIT A WARRANTY CLAIM FOR BATS PURCHASED IN THE U.S.

Do NOT return the bat to your sporting goods dealer.

Bat Returns:

Aluminum/Composite Bats: Contact 1-800-426-9784 or [email protected]
- Please refer to the Warranty Claim Form (TBD)

X9 Pro Select Limited/Pro Select Limited Wood Bats: Contact 888-810-2287 (BATS) or [email protected]

Fill out a bat warranty submission form to receive a return authorization (RA) number and instructions on how to return your bat. Please fill out the form here: Warranty Claim Form

WARRANTY CLAIM FORM

1. To initiate your warranty return submission claim you will be required to upload specific images of your bat and your proof of purchase.

2 . The defective bat must be accompanied by a COPY of the ORIGINAL RECEIPT (proof of purchase).

3. THE BAT MUST HAVE BEEN PURCHASED FROM AN AUTHORIZED TUCCI DEALER (Warranty does not apply to bats purchased from non-authorized third parties, including but not limited to sellers operating on third-party auction sites unless those sellers are authorized TUCCI dealers. To obtain warranty coverage, please select your retailers carefully and make sure your retailer is an authorized TUCCI dealer. IF YOU ARE UNSURE IF A PARTICULAR RETAILER IS AN AUTHORIZED TUCCI DEALER, PLEASE CONTACT CUSTOMER SERVICE AT 1-800-426-9784 or email [email protected].

4. Warranty coverage will be determined exclusively by TUCCI. TUCCI cannot guarantee warranty coverage of your product until it is inspected and determined to be warranty eligible.

5. The customer is responsible for the return freight cost to ship the bat to TUCCI for inspection. Once received, TUCCI generally reviews warranty claims within two business days; review times may vary.

6. If TUCCI determines that your bat is covered by the warranty, then TUCCI will at its sole option and in its sole discretion do one of the following:

Repair the product;
Replace the product with the same model;
Replace the product with a comparable product if the original model is discontinued or otherwise unavailable; or
Issue a TUCCI merchandise credit equal to the original purchase price paid for the covered product, excluding taxes, shipping and other fees.

All replacements will be bats within the same sport (i.e., returned baseball bats that are accepted for warranty return will be replaced with a baseball bat, fast pitch for fast pitch, etc.) and; for the same certification type/standard as the returned bat (i.e., returned bats approved for use in the USSSA that are accepted for warranty return will be replaced with a USSSA-approved bat, ASA-approved bats for ASA-approved bats, USA Baseball-approved bats for USA Baseball-approved bats, etc.).

NOTE: A replacement bat does not start a new one-year Warranty Period.

If TUCCI deems that the bat is ineligible for warranty coverage, the bat will be returned to you with notice of explanation. NOTE: TUCCI reserves the right to refuse warranty service to any person who, in TUCCI's sole discretion, abuses its products or warranty policy.

FOR NON-BAT WARRANTY CLAIMS: Contact 1-800-426-9784 or email [email protected].

. . .

LIMITATION ON STATUTORY OR IMPLIED WARRANTIES

TO THE FULL EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TUCCI LIMITS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO A PERIOD OF ONE (1) YEAR FROM THE DATE OF THE ORIGINAL PURCHASE FOR BATS AND A PERIOD OF NINETY (90) DAYS FROM THE DATE OF ORIGINAL PURCHASE FOR BATTING GLOVES AND OTHER EQUIPMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR COUNTRY TO COUNTRY).

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, TUCCI IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF THE LIMITED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF INCOME; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOOD WILL; LOSS OF REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR THIS PRODUCT AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

DISPUTES SUBJECT TO ARBITRATION ONLY

PLEASE READ THIS PROVISION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.

Agreement to Arbitrate. You and TUCCI Limited (“TUCCI”) agree that any dispute, claim, or controversy between you and TUCCI arising out of or relating in any way to a TUCCI product, the advertising, marketing, sale, purchase, use, condition, performance, alleged defect, repair, replacement, or warranty service for a TUCCI product, this Limited Warranty, or the relationship or dealings between you and TUCCI (each, a “Dispute”) will be resolved exclusively by final and binding individual arbitration and not in court. A Dispute includes claims based on contract, warranty, tort, statute, regulation, fraud, misrepresentation, consumer-protection law, or any other legal or equitable theory, whether arising before or after your purchase, except that this provision does not apply to a Dispute for which applicable law prohibits pre-dispute binding arbitration. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and evidences a transaction involving interstate commerce.

Notice and Informal Resolution. Before commencing arbitration, the party asserting a Dispute must send the other party an individualized written notice describing the claimant’s name and contact information, the product and purchase at issue, the factual and legal basis of the Dispute, and the relief requested. Notice to TUCCI must be sent by certified mail or nationally recognized overnight courier to TUCCI Limited at its then-current principal business address, Attention: Legal Department. TUCCI will send any notice to the most recent postal or email address reasonably available for you. The parties will attempt in good faith to resolve the Dispute for sixty (60) days after receipt of a complete notice. Any applicable limitations period and filing-fee deadline will be tolled during that sixty-day period. Compliance with this paragraph is a condition precedent to commencing arbitration, but either party may seek relief in small claims court without first completing this process if the claim remains within that court’s jurisdiction.

Arbitration Rules and Administrator. The arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules and Mediation Procedures in effect when the arbitration is filed, as modified by this provision. If there is a conflict between those rules and this provision, this provision will control to the extent permitted by law. If the AAA is unavailable or declines to administer the arbitration, the parties will attempt in good faith to select another nationally recognized consumer-arbitration administrator. If they cannot agree, a court of competent jurisdiction may appoint an administrator or arbitrator under the Federal Arbitration Act. The arbitrator will be a neutral attorney or retired judge with substantial experience in consumer-product or warranty disputes.

Fees, Location, and Hearing Format. TUCCI will pay all arbitration fees and costs that the AAA Consumer Arbitration Rules require the business to pay. The consumer will pay only the filing fee, if any, permitted under those Rules, subject to any applicable fee waiver. Each party will bear its own attorneys’ fees and costs unless applicable law authorizes the arbitrator to award them. The arbitration may be conducted by telephone, videoconference, or written submissions, or, if an in-person hearing is required, at a location reasonably convenient for you and consistent with the AAA Consumer Arbitration Rules. The arbitrator may award any individual relief available in court, including declaratory, injunctive, statutory, compensatory, and punitive relief, and attorneys’ fees and costs when authorized by applicable law, but only to the extent necessary to resolve the individual claimant’s Dispute. The arbitrator will issue a reasoned written award.

Who Decides Arbitrability. A court of competent jurisdiction, and not the arbitrator, will decide any dispute concerning the formation or existence of this arbitration agreement and any challenge to the enforceability of the Individual Proceedings Requirement below. Except for those matters, the arbitrator will decide all issues concerning the interpretation, applicability, scope, or enforceability of this arbitration agreement, including any contention that all or part of it is void or voidable.

Individual Proceedings Requirement; Class Action Waiver. YOU AND TUCCI AGREE THAT EACH MAY BRING A DISPUTE AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. UNLESS YOU AND TUCCI AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PERSON OR ENTITY, PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING, OR AWARD RELIEF FOR OR AGAINST ANYONE OTHER THAN THE INDIVIDUAL PARTIES TO THE ARBITRATION.

Severability. Except for the Individual Proceedings Requirement, if any part of this arbitration provision is found unenforceable, that part will be severed and the remainder will remain in effect to the fullest extent permitted by law. If a final decision determines that applicable law prevents enforcement of the Individual Proceedings Requirement as to a particular claim or request for relief, that claim or request for relief will be severed and may proceed in court after all arbitrable claims are completed; all other claims will remain subject to individual arbitration. If the Individual Proceedings Requirement is finally held unenforceable in a manner that permits class, collective, consolidated, coordinated, mass, or representative arbitration, then this arbitration provision will be unenforceable as to that proceeding, and the proceeding must be brought in a court of competent jurisdiction.

Jury-Trial Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND TUCCI EACH WAIVE THE RIGHT TO A TRIAL BEFORE A JUDGE OR JURY FOR ANY DISPUTE SUBJECT TO THIS ARBITRATION PROVISION.

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