What do I do if my item(s) arrives damaged?Updated 12 days ago

If an item arrives damaged, start a claim in our returns portal with your order number or tracking number, or contact customer service, within 30 days of delivery. Include photos of the item, the packaging, and the shipping label.

We may ask you to return the item for inspection. Approved claims are resolved by replacement, repair, or refund, at our discretion unless local law gives you the choice. A replacement may take longer if the item is out of stock.

See our Return Policy for details.